CRM Software

Salesforce Sales Cloud vs Zoho CRM

Compare Salesforce Sales Cloud and Zoho CRM side-by-side. See feature differences and pricing in the CRM Software category.

Most Features

Salesforce Sales Cloud

by Salesforce

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Pricing: Starter Suite $25 to Max $550 USD per user per month, billed annually; 30-day trial, no card; checked September 2026

Salesforce Sales Cloud is a CRM for sales teams, sold in five editions per user per month on annual contracts, with a 30-day trial.

16 /18 features Full profile

Zoho CRM

by Zoho

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Pricing: Free edition for up to 3 users; Standard US$20 a user a month, or US$14 billed annually; Ultimate US$65. Checked September 2026.

Zoho CRM is a sales CRM for small and mid-sized teams, with a free edition for 3 users and paid tiers adding forecasting, CPQ and territory management.

15 /18 features Full profile

Feature Comparison

CRM Software features side-by-side

Feature	Salesforce Sales Cloud 16/18 features	Zoho CRM 15/18 features
Visual sales pipeline Deals move between stages on a drag-and-drop board or list view of every open opportunity.	Yes	Yes
Contact and company records Every person and organization has a record with custom fields, activity history and linked deals.	Yes	Yes
Two-way email sync with Gmail and Outlook Sent and received mail from a connected mailbox logs against the contact record automatically.	Yes	Yes
Calendar sync and booking links Meetings sync with Google or Microsoft 365 calendars and reps share a booking page for prospects.	No	No
Activity and task logging Calls, tasks and follow-ups are logged on records and assigned with due dates and reminders.	Yes	Yes
CRM workflow automation Rule-based triggers update fields, assign owners, create tasks or send email when a record changes.	Yes	Yes
Custom fields and objects Admins add fields to standard records and create new record types without writing code.	Yes	Yes
Lead capture web forms A form builder or embed code writes submissions straight into the CRM as new leads or contacts.	Yes	Yes
Weighted pipeline forecast Expected revenue is computed from deal value and stage probability, by period and by owner.	Yes	Yes
Custom reports and dashboards Users build reports on any field and pin them to dashboards without exporting to a spreadsheet.	Yes	Yes
Quotes generated from a deal A priced quote document is produced from the products on a deal record and sent to the customer.	Yes	Yes
Territory assignment rules Records are assigned to owners or teams automatically by geography, industry or another field.	Yes	Yes
Duplicate detection and merge The system flags duplicate contacts or companies and merges them while keeping the activity history.	Yes	No
Native mobile CRM app iOS and Android apps show records, log calls and activities and work from the phone in the field.	Yes	Yes
Role-based record permissions Roles and profiles control which records, fields and reports each user can view or edit.	Yes	No
CRM REST API and webhooks Records, activities and pipelines are readable and writable through a documented API with change webhooks.	Yes	Yes
Free CRM plan A no-cost tier with real users and records exists, not only a time-limited trial.	No	Yes
AI-generated record summaries The CRM writes a summary of a deal or contact history and suggests next steps from the activity log.	Yes	Yes
Overall Rating	No reviews yet	No reviews yet